Book Picks


Crucial Conversations

Tools for talking when stakes

are high

By Kerry Patterson,

Joseph Grenny, Ron McMillan, Al Switzler

Offers good examples.  Specific, practical and effective tools to managing important conversations and relationships both on and off the job.


Feedback That Works

By Sloan R. Weitzel

Centre for Creative Leadership

This guidebook explains how to give effective feedback.  Lots of good examples and specific tools.  It shows you how to build your message, when to deliver it, and how to best communicate it.

Work Types

By Jean M. Kummerow,

Nancy J. Barger,

Linda K. Kirby

Based on the well-known Myers-Briggs Type Indicator™.  Understand your work personality--how it helps you and holds you back, and how you can improve the way you communicate and manage conflict on the job.

The Introvert Advantage

By Marti Laney

An eye-catching title.  A quick and easy read.  Humourous insights and descriptions of how some Introverts experience...and can a world full of Extroverts.


Fierce Conversations

By Susan Scott

A fresh approach to improving interpersonal communication. Offers concrete advice, useful exercises and practical skills to build confidence in asserting yourself and managing conflict--at work & at home.


Strengths FInder 2.0

By Tom Rath

Offers a strengths-based approach to improving your confidence, direction, health and relationships--both on and off the job. Practical strategies and suggestions to enhance personal and professional effectiveness.

Transitions:  Making Sense of Life's Changes

By William Bridges

Offers insight, skills and strategies for coping with the difficult, painful and confusing times in life. Explores the transitions in an individual's life--marriages and divorces, family births and deaths, relocations and career changes.  Identifies and explains a three-phase process underlying transition--whatever the specific change.  Practical suggestions, skills and advice for managing a lifetime of transitions.

Emotional Intelligence:  Why it can matter more than IQ

By Daniel Goleman

Redefines what it means to be smart.  Groundbreaking brain and behavioural research.  Argues that factors like self-awareness, self-discipline and empathy add up to a different way of being smart.  Emotional intelligence can be developed during adulthood to enhance our health, our relationships and our work.

Dealing with Difficult People

How to deal with nasty customers,

demanding bosses, and annoying


By Roberta Cava

Great hands-on book.  Offers specific and practical ways to deal with irate, aggressive  and manipulative people at work.  Helpful techniques to enhance interpersonal skills and control anger and stress at work and at home.


The Joy of Conflict Resolution
Transforming Victims, Villains and Heroes in the Workplace and at Home

By Gary Harper

No doubt this book title will make you smile. Engaging story-telling approach.  Uses an interesting “drama triangle” of victims, villains and heroes to explain conflict.  Lots of hints and tips on how to move beyond confrontation and resolve conflict collaboratively.

book jacket

"I Can’t Believe She Did That!
- Why Women Betray Other Women at Work"

By Nan Mooney

The title says it all.  Interesting conversational  style.  Based on real stories with real women.  Though-provoking takes on  the dynamics underlying often painful relationships between women, both in and out if the office.